Privacy Policy
This Privacy Policy explains how Teleflix Canada (“Teleflix”, “we”, “us”) collects, uses, shares and protects personal information when you visit teleflix.ca, request a free trial, buy a pass or contact our support team. It is written around the fair information principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who is responsible for your information
Teleflix is accountable for the personal information under its control. We have designated a Privacy Officer who oversees this policy and answers privacy questions and requests. You can reach the Privacy Officer at support@teleflix.ca.
2. Information we collect
- Contact and order details: your name, email address, phone number, country, the pass or trial you selected and your order history.
- Payment information: the amount, date and status of your payment. Payments are arranged with our support team through a secure payment link, and we do not store full card numbers on this website.
- Technical information: your IP address, browser type, device type and the date and time of your visit or order.
- Support conversations: messages you send us by email or WhatsApp, including any device details you share so that we can help you.
- Service information: technical records needed to run your subscription, such as the status of your login, your expiry date and the number of connections in use.
3. Why we collect it
- To create and deliver your trial or subscription login and to send setup instructions.
- To provide customer support and respond to your requests.
- To process payments and keep accounting records.
- To prevent fraud and abuse. When a free trial is requested we check the IP address for VPN, proxy or data-centre use and check whether the email address is a disposable address, and we compare the request against earlier trial requests.
- To keep the website secure and working properly.
- To send service messages, such as an expiry reminder. We send marketing messages only where the law allows, and you can unsubscribe at any time.
4. Consent
We collect personal information with your knowledge and consent, which you give when you submit a form, place an order or contact us. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent to information we need to provide the service, we may no longer be able to provide it.
5. Streaming activity
We do not sell your personal information, and we do not use what you watch to build advertising profiles. Limited technical records, such as connection times and IP addresses, may be processed to keep the service stable, to troubleshoot problems you report and to prevent account sharing.
6. Cookies
This website uses cookies that are necessary for the cart, checkout and security features to work, and to remember your preferences. If we introduce analytics or advertising tools, we will describe them in this policy. You can block or delete cookies in your browser settings, although parts of the checkout may then stop working.
7. Who we share information with
We share personal information only with service providers that help us run Teleflix, and only to the extent they need it: website hosting, transactional email delivery, payment processing, fraud-prevention lookups and messaging through WhatsApp. We may also disclose information where the law requires it. Some providers process information outside Canada, including in the United States and the European Union, where it is subject to the laws of that jurisdiction.
8. How we protect it
All pages of this website are served over encrypted HTTPS connections. Access to customer records is limited to the people who need it to fulfil orders and provide support, and administrative accounts are protected with authentication controls. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Office of the Privacy Commissioner of Canada of a breach where the law requires it.
9. How long we keep it
We keep personal information only for as long as it is needed for the purposes described above or as required by law. Order and payment records are normally kept for the period required for tax and accounting purposes. Trial requests that do not become orders are kept for a limited time to prevent abuse. When information is no longer needed it is deleted or made anonymous.
10. Your rights
Under PIPEDA, and under provincial privacy laws where they apply, you have the right to:
- ask whether we hold personal information about you and request access to it;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent to our use of your information;
- ask us to delete information we no longer need;
- make a complaint about how we handle your information.
To make a request, email support@teleflix.ca from the address you used with us. We respond within 30 days. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
11. Children
Teleflix is intended for adults who have reached the age of majority in their province or territory. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy as our service or the law changes. The date at the top of the page shows when it was last revised, and significant changes will be highlighted on this website.
13. Contact
Privacy Officer, Teleflix Canada – support@teleflix.ca